People do not get offended without reason. From the outside it may seem to us that everything is fine, that nothing terrible or offensive has happened, but our interlocutor may perceive this situation differently. Resentment is a certain reaction of a person to an insult or humiliation, perceived as unfair and inappropriate in a particular situation. From the definition we see that there must still be a reason. Resentment is often associated with the concept of justice and self-pity. And these are very individual and subjective things. Each of us has our own ideas about the norms of behavior and the boundaries of what is permitted. Many conflicts arise due to varying degrees of sensitivity to “offensive” situations. For some, being late and not warning is the norm and can happen to everyone, but for others, this is a blatant injustice, because you can’t waste another person’s time so senselessly waiting. It's all in our attitudes and attitude towards ourselves. It is important to distinguish between truly offensive situations where honor, dignity are affected, and a person’s boundaries are violated. Then, if your interlocutor is offended by such behavior, he is fully aware that this is not possible with him and builds clear boundaries of permissible behavior with himself. In this case, you should reconsider your actions towards him. If the situation is ordinary, there is no rudeness or violation of boundaries, then you are probably dealing with a more sensitive person who, for personal reasons, takes everything very personally. What can you do in dealing with such easily offended people? - For To reduce the conflict situation, use the “I-statement”, speak on your own behalf, without labeling your interlocutor. For example: “I’m upset that once again I had to wait so long for you” instead of: “You’re always late, you have to wait all the time.” Do you feel the difference? In the first case, you speak for yourself and about yourself, without evaluating your interlocutor. In the second case, you are already giving rise to offense by getting personal. - Consider the boundaries and degree of sensitivity of the interlocutor. Perhaps you know which topics are sensitive and critical for this person. You should not offend them; a person may unconsciously react to such topics with offense. Everyone has their own threshold of moral principles and acceptable standards of behavior. - If the same person is constantly offended by you, as it seems to you, for no reason, you should still think about your interaction with him, perhaps you do not see how you offend him. It is worth openly discussing such controversial issues, directly voicing what you do not understand.